Refund policy

This is the formal version of the LipoBliss guarantee. The plain English walkthrough lives on the guarantee page; where the two differ, this page governs.

1. The window

Refund requests are accepted for 60 days counted from the date the carrier records delivery, not from the date of purchase. A request made on day 60 is inside the window; a request made the following day is not. The delivery date shown by the carrier is the reference used in any dispute.

2. Condition of the goods

Opened LipoBliss bottles are accepted. Partially used bottles are accepted. Empty bottles are accepted where the rest of the package is returned with them. We ask only that the returned items are the items supplied on the order in question and that they arrive with the reference issued by the support desk.

3. How to start a request

Contact the desk at [email protected] or [email protected] with the order number. The desk replies within one business day with a return address and a reference number. Returns sent without a reference can take considerably longer to match to an order.

4. Return carriage

The customer pays return carriage except where the order arrived damaged, incomplete or incorrect, in which case carriage is reimbursed on production of a receipt. We recommend a tracked service; an untracked parcel that does not arrive cannot be refunded.

5. What is refunded

The product total paid on the order is refunded in full. Outbound shipping charges paid at checkout on two and three bottle packages are not refunded, since the carriage has been performed. Where free shipping applied, no shipping deduction is made.

6. Partial returns

Where part of a multiple bottle package is returned, the refund is calculated in proportion to the units returned at the per unit price actually paid, not at the list price. Returning three bottles of a six bottle package refunds half of the product total.

7. Processing time

Refunds are issued to the original payment method within three business days of the return being received and checked. Card issuers typically post the credit within a further three to five business days. We do not issue store credit and we do not offer replacement products in place of a refund unless the customer asks for one.

8. Orders not placed on this portal

This policy covers LipoBliss orders placed on lipozbliss.com. Purchases made through a marketplace listing, a reseller or any other website are not recorded in this system, cannot be verified against a lot record and cannot be refunded here. Requests of that kind are referred back to the seller who took the payment.

9. Repeat requests

The guarantee is intended to let a customer try the product once without risk. Repeated refund requests from the same customer, address or payment method may be declined, and the account may be prevented from ordering again.

10. Statutory rights

Nothing in this policy limits any right a customer has under applicable United States federal or state consumer law. Where a statutory right is more generous than this policy, the statutory right applies.

11. Contact for refunds

Fox Harbor Nutrition, Inc., 318 West College Avenue, Suite 5, Appleton, WI 54911. Email [email protected] or [email protected]. Telephone +1 (920) 574-1183. Support hours are Monday to Friday, 9:00am to 5:30pm Central.

This policy was last revised in August 2026 and applies to orders placed from that date.