The 60 day LipoBliss guarantee
Last updated: August 2026
You have 60 days from the day your parcel is delivered to decide. Opened bottles are covered, mostly empty bottles are covered, and you do not have to explain yourself to anyone on the phone.
How to claim it
- Write to the desk. Email [email protected] or call +1 (920) 574-1183 with your order number. Support hours are Monday to Friday, 9:00am to 5:30pm Central.
- Get the return address. We reply within one business day with the address and a reference to put in the box. There is no return authorisation form to fill in.
- Send the bottles back. Everything you still have, opened or sealed. Use any carrier; keep the tracking number.
- Wait for the refund. Once the return is received we refund the original card. Banks post it in three to five business days after that.
What is covered and what is not
| Situation | Covered |
|---|---|
| Opened bottle, you did not get on with it | Yes, in full |
| Part of a six bottle package used | Yes, send back what remains |
| Damaged in transit | Yes, replaced or refunded, no return needed |
| Wrong item shipped | Yes, we pay the return |
| Claim made after 60 days from delivery | No, the window has closed |
| Bought from a marketplace or another site | No, that order does not exist in this system |
Why the window is this long
Because the median buyer does not notice anything until day twenty six. A thirty day guarantee on a product like LipoBliss would be a guarantee designed to expire just as the answer arrives. Sixty days gives you two bottles worth of time and a fortnight to think about it.
About six percent of orders come back. We publish that number because a refund rate of zero would be a lie and a refund rate nobody mentions is a warning sign.
Practical answers
Do I need the original box?
No. The bottles and the order number are enough. A note in the parcel helps the desk match it quickly.
Who pays return postage?
You do, unless the order arrived damaged or wrong, in which case we cover it. Return postage on a small parcel is usually under ten dollars.
Is shipping refunded?
The product total is always refunded. Shipping paid at checkout on a two or three bottle order is not, since the carrier has already been paid.
The formal wording is on the refund policy page. If anything on that page contradicts this one, the refund policy governs.